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We ship across India and offer free shipping to all our customers. Prepaid Orders are shipped free of cost all across India. However, orders worth less than Rs. 1,000/- will have an additional cost of Rs. 100 as shipping charges. In order to remove the shipping charges, you can keep your cart value to a minimum of Rs. 1,000/-.
* (star) denotes:
You can expect your order to reach you within upto 7 business days after receiving your order confirmation email. Once your order has shipped, you will receive another email notification from us which will include a tracking link that you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 10 business days of receiving your shipping confirmation email, please get in touch with us as soon as possible at firstname.lastname@example.org with your name and order number, and we will look into it for you.
The prepaid orders include special discounts, which is as follows::
|Order Value||Flat Discount|
Cash on Delivery (COD) Orders
The COD orders also include cash handling charges, which are as follow:
|Order Value||Handling Charges|
|From ₹5000 To ₹9999||₹140|
|Above ₹9999||COD is not applicable|
Refunds, Returns and Exchanges
The following terms are applicable for any products that you may have purchased with us at Ted Ferde.
We have a 7-day exchange policy, which means you have 7 days after receiving your item to request an exchange. For the exchange of items, a store credit note equivalent to the cost amount is provided and will be reflected in your Ferde Wallet. Cash/ Monetary refunds are not provided.
To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. The package should be in its original packaging accompanied by proof of purchase.
Our delivery partner will facilitate a pick-up service from the delivery location, free of cost.
In the event that your order arrives damaged in any way, please email us as soon as possible at email@example.com with your order number and a photo of the item’s condition.
Unfortunately, we do not offer or accept any returns or refunds. However, we do offer store credit.
The returned items will be examined by the quality check team upon receiving them. Failing to meet the qualifying conditions mentioned will not be accepted and will be returned back to you at your expense. No store credit will be reimbursed in this case. Please note that accessories, sale items, and gift cards cannot be exchanged. For more details, please review our Return Policy.
If you have any further questions, please don't hesitate to contact us at firstname.lastname@example.org
You may send a product as a gift and get it shipped to the person you intend to get it delivered to. If a product was marked as a gift when purchased and it requires an exchange, then you will receive a store credit for the value of your product. Once the returned product is received, your Ferde Wallet will be updated.